Welcome to gmaproductseries.com These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of our website and services operated by PT. Maju Gemilang Persada (“we”, “us”, or “our”).

1. General Information

• This website is operated by PT. Maju Gemilang Persada.

• All content, logos, designs, and materials are protected by copyright and intellectual property laws.

• Unauthorized use or distribution of our content is strictly prohibited.

2. Products & Services

• We strive to display product descriptions, images, and pricing as accurately as possible.

• We reserve the right to modify or discontinue products or services without notice.

• Product availability may vary and is not guaranteed.

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3. Payments

• Accepted payment methods include: Credit Cards, Bank Transfer, etc.

• All transactions are processed securely in Indonesian Rupiah (IDR) or United States Dollar (USD).

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• You agree to provide accurate billing information.

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4. Shipping

• We deliver to Indonesian.

• Estimated delivery times are 7 business days.

• Shipping fees and timelines are shown at checkout and may vary depending on location.

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5. Returns & Refunds

• Eligibility for Return

• • • Products may be returned within 7 days of receiving the order.

    • Items must be unused, in original packaging, and in resellable condition.

• Non-Returnable Items

• • • Customized, made-to-order, or digital products are non-refundable unless damaged.

    • Items on clearance or marked as final sale are not eligible for return.

• Refund Process

• • • Once we receive and inspect your returned item, we will notify you of the approval or rejection.

    • Approved refunds will be processed to the original payment method within 7–14 business days.

    • Return requests must include an unboxing video for verification.

    • Incorrect colors or wrong items cannot be refunded.

    • Customers must bear the return shipping cost. We will cover shipping only when sending replacements back to you.

• Damaged or Defective Products

• • • Customized or made to order are non-refundable unless damaged.

    • We will offer a replacement, store credit, or full refund after verification.

• Return Shipping

• • • Customers are responsible for return shipping costs unless the item is defective or wrong.

    • We recommend using a trackable shipping service.

• Contact Us For return or refund requests, please contact our support team at:
  📧 Email:  customerservice@gmaproductseries.com
  📞 WhatsApp: +62 811-5341-112

• • Returns are accepted within 7 days of product delivery.

  • Products must be returned unused and in their original packaging.

  • To initiate a return, contact us at customerservice@gmaproductseries.com.

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6. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.

• We reserve the right to suspend or terminate accounts that violate our policies.

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7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

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8. Governing Law

• These Terms shall be governed and interpreted in accordance with the laws of Indonesian.

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9. Modifications

• We reserve the right to revise these Terms at any time.

• Changes will be posted on this page and become effective immediately upon publication.

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10. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: customerservice@gmaproductseries.com
📞 Phone: +62 811-5341-112
🏢 Address:   Jl. Kebon Jeruk IX No.26 8, RT.8/RW.6, Maphar, Kec. Taman Sari, Kota Jakarta Barat, DKI Jakarta 11160